Disruption due to glass fiber connection failure17 July 2019
As a customer, you may have been negatively affected by a disruption to our services this week. We realize that the consequences of these faults must cause inconvenience for you. We would like to offer you our sincere apologies.
Message traffic was affected on Tuesday 16 July due to the failure of one of the glass fiber connections to data storage. As a result, no EKT messages were sent for a certain amount of time. According to the disruption protocol, we were forced to stop the auction process from 6.49 am to 7.45 am. After replacing the glass fiber connection, the network connection was restored and the data flows functioned as usual from 7.45 am onwards. By shifting break times during the auction and logistic process, we managed to limit the delay of the set end time to 20 minutes. All customers received their EKT messages in time. This disruption is not connected to the EKT disturbances of Monday 1 and Wednesday 3 July.
Limited functioning FloraMondo and FloraNext
FloraMondo was also affected by disruptions on Tuesday 16 July and Wednesday 17 July. Message traffic between the fixed and online servers was not optimal. The impact of this disruption is that FloraMondo was not available or had limited availability for a number of hours on Tuesday and there was an unstable connection on Wednesday. FloraMondo is now working as it should again.
On Thursday morning 18 July part of the transaction data through FloraNext was temporarily delivered later than usual due to a disruption in the system that sends this information. This disruption was solved at 9.30 am after which FloraNext functioned properly again.
We regret these incidents and we would like to offer you our sincere apologies once again for the inconvenience that you may have experienced.
Addressing the cause of these disruptions will be our highest priority. We have been working on a new stable and sustainable network environment for the past six months in order to prevent network disruptions from happening in the future. We are putting this into practice in cooperation with a number of clients. This is a complex process that is being prepared and carried out meticulously. In the long term, this means that we can better prevent such incidents. In the coming period, we will inform you further about the content and progress of this process.
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